Returns & Exchanges

WHAT IS THE RETURN POLICY?

You may initiate a return of items within 30 days from the date of shipment of the order. It's essential to note that the return period begins at the time of fulfillment, not when you place or receive your order.

HOW TO MAKE AN EXCHANGE OR RETURN

You have 2 options to exchange or return your order:

SELF-SERVE RETURNS

  1. Go to “Orders” on our store (www.lanhtropy.com).
  2. Tap the order that you want to return.
  3. Tap ⋮, and then tap Return items.
  4. In the "Select return items" section, enter the quantity of items that you want to return, and then select a return reason.

Before you begin - Return labels are only available if your primary location and customer shipping address are both set and in the US. This ensures that we can provide you with the correct documentation for your return.

Once you complete these steps, we will receive a notification on our site. If the items can be returned, we will accept the return. You will receive an email notification when this happens.

Important details about Self-serve returns

  • Returns accepted within 30 days of purchase.
  • $9.00 flat rate for return shipping.
  • 3% restocking fee.
  • Final sale items: Items from the SALE & Archives collections can't be returned.

    MANUAL RETURNS/EXCHANGES

    1. Sending your items back: If you wish to make an exchange or return, please send your items to 104 Crandon Blvd, Suite 326, Key Biscayne, FL 33149.
    2. Condition of the item: All returning items must be in their original, excellent condition, unworn, and with all tags still attached.
    3. Including the essential details: Inside your return package, add a note with the following details:
      • Your order number.
      • Clearly state if it's a return or an exchange.
      • For exchanges, mention the size and/or the specific item you wish to exchange for.

      RETURNED MERCHANDISE REQUIREMENTS

      To be eligible for a return, ensure your items are unworn and have all their original tags attached. We reserve the right to decline refunds if merchandise fails to meet these stipulations.

      ITEMS CLASSIFIED AS FINAL SALE

      Be aware that all gift cards fall under the category of final sale. Additionally, any items bought on sale are classified as final sale, making them ineligible for return or exchange.

      REFUND PROCESSING TIME

      After our store inspects your returned items, you will typically receive a refund notification within 48 hours. It can take up to two weeks for the refunded amount to appear on your card statement.

      INTERNATIONAL RETURNS POLICY

      Currently, we do not process or accept international returns or exchanges.

      CONTACT US FOR RETURN QUERIES

      For any questions related to your return or exchange, email us at info@lanhtropy.com.
      Our operating hours are Monday through Friday, excluding holidays.
      Due to our high order volume, we strive to reply within 3-5 business days.