FAQs

 

How do I make a purchase?

Shopping at Lanhtropy is easy:

Please REGISTER to a new account or LOGIN to your existing account by using the SIGN IN links at the top of any page.

If you know what you are looking for, please Click the SHOP Link provided at the left of each page to reveal the subcategory links. You can also shop clicking on our banner sections or SEARCH by key words using our SEARCH tool provided at the top of each page. Once you have found an item that you would like to purchase, select your size and quantity then click on the 'ADD TO CART' button provided. To Review the items you have selected for purchase hover over the 'BAG' icon at the top of each page and click the button. You can use the 'REMOVE ITEM' button to delete items from your shopping CART. Click on 'CHECKOUT' to complete your order.

Is Do I need to setup an account to place an order?

No, you can shop at LANHTROPY as a GUEST without creating an account. However, registering your details will allow you to:
• Track your order and review past purchases
• Shop without entering your address details

Which size should I get?

 

US SIZE XS S M L XL
BUST 32.5" 34.5" 36.5" 39.5" 42.5"
WAIST 24/25" 26/27" 28/29" 31/32" 37"
HIP 36" 38" 40" 43" 46"
SLEEVE FROM SHOULDER 23 5/8" 24" 24 3/8" 24 3/4" 25 1/8"
US SIZE NUMERIC 0/2 4/6 8/10 12 14/16

How do I know if an item is in stock?

All items are in stock unless the size appears with a faded gray color. Please be aware that even if an item is in your shopping cart, it can still be bought by another customer until you have completed your order. 

 

We try to keep our classics in stock year round. For our more seasonal items, we cannot guarantee they will be restocked. Visit the product page of any sold-out item and select your size and color. You will see a button that says “NOTIFY ME WHEN BACK IN STOCK.” If we do restock the item you have your eye on, you’ll be the very first to know.

If you would like to be notified when an out of stock item becomes available, click the 'Notify me when available' button on the product page, that appears for the unavailable size. You will be automatically notified as soon as our inventory is updated.

What payment methods does Lanhtropy accept?

We accept Visa, MasterCard, American Express, Discover as well as Paypal, Apple Pay, Google Pay, Shop Pay and soon we will also be accepting Afterpay (to pay interest free in 4 installments). Please note that we do not accept any other methods of payment apart from those listed above. 

Do you accept international returns?

We do not accept and will not process international returns or exchanges. 

Who can I contact with questions about my return?

You can reach us by email at hello@lanhtropy.com, during business hours, Monday thru Friday (except Holidays). We are a small business and are working to process extremely high order volume. We will respond within 3-5 business days.