FAQs

HOW TO MAKE A PURCHASE

Shopping at Lanhtropy is simple and convenient:

- Register or Log In: Create a new account by clicking the REGISTER button or log in to your existing account using the SIGN IN link at the top of any page.

- Browse and Choose: If you already have something in mind, click the SHOP link on the left side of each page to explore different subcategories. You can also click on our banner sections or use the SEARCH tool at the top of the page with specific keywords. Once you find an item you like, select your size and quantity, and click 'ADD TO CART.'

- Review and Finalize: Hover over the 'BAG' icon at the top of each page to review the items you've selected. If needed, you can use the 'REMOVE ITEM' button. Click 'CHECKOUT' to complete your order.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

No, you can shop at LANHTROPY as a guest. However, creating an account offers benefits such as order tracking and faster checkout by saving your address details.

CHOOSING THE RIGHT SIZE

To ensure the perfect fit, consult our detailed Size Guide on each product page. We provide precise measurements and fit recommendations to assist you in making the best choice.

Size Guide XS S M L XL
BUST 32.5" 34.5" 36.5" 39.5" 42.5"
WAIST 24/25" 26/27" 28/29" 31/32" 37"
HIP 36" 38" 40" 43" 46"
SLEEVE FROM SHOULDER 23 5/8" 24" 24 3/8" 24 3/4" 25 1/8"
US SIZE NUMERIC 0/2 4/6 8/10 12 14/16

If you require personalized assistance, don't hesitate to contact us at info@lanhtropy.com. We're more than happy to help you with the specific measurements of the garment.

CHECKING ITEM AVAILABILITY

Unless a size is displayed in faded gray, items are in stock. Please note that even if an item is in your cart, it remains available for others to purchase until you complete your order.

While our classic items are usually available year-round, restocking for seasonal pieces cannot be guaranteed. For sold-out items, visit the product page, select your size and color, and click "NOTIFY ME WHEN BACK IN STOCK." You'll be the first to know about any restocks!

ACCEPTED PAYMENT METHODS

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. We're also excited to introduce Afterpay soon, which allows interest-free payments in 4 installments. Please note that we do not accept any other payment methods.

INTERNATIONAL RETURNS

Unfortunately, we are unable to process international returns or exchanges at this time.

QUESTIONS ABOUT RETURNS?

If you have any questions about returns, feel free to reach out to us via email at info@lanhtropy.com. Our customer service team is available during business hours, Monday through Friday (excluding holidays). While we're a small business managing high order volumes, please allow us 3-5 business days to respond. We greatly appreciate your patience.

Feel free to reach out if you have more questions or need assistance. We're here to ensure your shopping experience with us is seamless and enjoyable!