Returns & Exchanges
Please click link below to start the return process
WHAT IS THE RETURN POLICY?
Items can be initiated for return within 20 days from the date of order fulfillment. Please note that the return period begins at the time of fulfillment, not when the order is placed or received. If you choose to utilize the prepaid label, a restocking fee of $15.00 will be deducted from your refund total during the processing.
RETURNED MERCHANDISE REQUIREMENTS
Returned items must be unworn and have all original tags attached. Lanhtropy reserves the right to decline refunds if merchandise does not meet these policy stipulations.
EASY RETURN PROCESS
Returning items is straightforward. Simply visit our Returns Center (link provided above) and enter the email address associated with your purchase, or provide your order number and shipping address zip code to initiate the return process. For exchanges, follow the outlined steps and select your preferred exchange item. Once your return initiation is completed through our platform, you will receive comprehensive instructions and a return shipping label sent to your email.
REFUND PROCESSING TIME
Upon inspection of your returned items by the store, you'll receive a refund notification, usually within 48 hours. Allow up to two weeks for your refund to be reflected on your card statement.
ITEMS CLASSIFIED AS FINAL SALE
Please note that all gift cards are considered final sale. Additionally, any items purchased on sale are also classified as final sale and are not eligible for return or exchange.
We do offer exchanges for items. Orders are eligible for exchange for a different size or color only. To initiate an exchange, please use the form provided above. For returning items in exchange for store credit, kindly reach out to us at email@example.com.
INTERNATIONAL RETURNS POLICY
Regrettably, we do not accept or process international returns or exchanges at this time.
CONTACT US FOR RETURN QUERIES
For any inquiries regarding your return, please feel free to contact us via email at firstname.lastname@example.org.
Our business hours are Monday through Friday, excluding holidays. Please note that due to the high order volume we're experiencing as a small business, we aim to respond within 3-5 business days.