Returns & Exchanges

WHAT IS THE RETURN POLICY?

You may initiate a return of items within 20 days from the date of shipment of the order. It's essential to note that the return period begins at the time of fulfillment, not when you place or receive your order.

Enter the shipping date (day, month, year)

 

RETURNED MERCHANDISE REQUIREMENTS

To be eligible for a return, ensure your items are unworn and have all their original tags attached. We reserve the right to decline refunds if merchandise fails to meet these stipulations.

HOW TO MAKE AN EXCHANGE OR RETURN

  • Sending your items back: If you wish to make an exchange or return, please forward your items to 104 Crandon Blvd, Suite 326, Key Biscayne, FL 33149.
  • Condition of the item: All returning items should be in their original, excellent condition, unworn, and with all tags still attached.
  • Including the essential details: Inside your return package, add a note with the following details:
         - Your order number.
         - Clearly state if it's a return or an exchange.
         - For exchanges, mention the size and/or the specific item you wish to exchange for.

REFUND PROCESSING TIME

After our store inspects your returned items, you will typically receive a refund notification within 48 hours. It can take up to two weeks for the refunded amount to appear on your card statement.

ITEMS CLASSIFIED AS FINAL SALE

Be aware that all gift cards fall under the category of final sale. Additionally, any items bought on sale are classified as final sale, making them ineligible for return or exchange.

EXCHANGE OPTIONS

To exchange current season items, please send the items to 104 Crandon Blvd, Suite 326, Key Biscayne, FL 33149, specifying the order number and that they are items for exchange.

Indicate the type of exchange (size, color, or another item of the same value).
If you wish to exchange for an item of a different value, please specify if you want a refund of the balance for a lesser value item, or if it’s of greater value, request that the difference be charged.

Exchanges are accepted up to 20 days after the product has been dispatched by us.

INTERNATIONAL RETURNS POLICY

Currently, we do not process or accept international returns or exchanges.

CONTACT US FOR RETURN QUERIES

For any questions related to your return or exchange, email us at info@lanhtropy.com.

Our operating hours are Monday through Friday, excluding holidays.

Due to our high order volume, we strive to reply within 3-5 business days.